To exercise the right of withdrawal, you have to fill in and send the special " return form " which is available on the COMPANY website.
Returns of defective products
In case the item is found to have a manufacturing defect, provided that it is certified by the authorized repairer who provides the guarantee of good operation:
- - The guarantee is provided for a limited period of time as stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge upon new agreement with the customer.
- - The return of the product to be replaced must be done together with all the tax documents that accompanied the product (eg Sales Invoice, Retail Receipt, etc.) and with its packaging intact. < / li>
- - The return of the products will be made at the responsibility of the customer either through the courier company that sent the product to the customer, or by the individual delivery of the returned product at the company's branch at 49 Salaminos Avenue in Keratsini, PC. : 18756, Tel .: 2104628117.In cases of return by courier, the customer bears the costs of shipping to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
- - After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
- - If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made by the COMPANY to the customer by deposit in a bank account.
- - In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any relevant responsibility of the COMPANY now. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be done with a refund to the company's branch. In case of payment by bank transfer, a reverse bank transfer will be made from the Company's accounts to the customer.
- - In case the products are returned damaged or incomplete, the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial set-off. his claim against the customer.
- - Return of non-defective products - Right of unjustified withdrawal by the customer
The CUSTOMER has the right to return the media within a period of 14 calendar days from the date of purchase. The return is made under the following conditions:
- - This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
- - The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
- - Following the withdrawal statement, the COMPANY is obliged to return the price received within 14 days from the receipt of the products.
- - Delivery costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
- - The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of
